Privacy Policy

Updated 2026-11-15

Who we are

Solmarch: Heroes of Black Sun ("the game") is made and run by Kushalkumar Nareshkumar Punjabi ("we"). This policy says what we collect when you play, why, who else sees it, how long we keep it and how you delete it. Questions go to solmarchaol@gmail.com.

What we collect

Your account: a random secret your device keeps, of which we store only a scrambled copy (a hash); a username and password if you save a login, the password stored only as a hash; and, if you sign in with Google, the identifier Google gives us for your account. We also keep when you agreed to the terms and which version of them you saw.

Your play: your Commanders and the names you give them, your heroes, items, progress and the rewards you claim, the clans you join, your friends and blocks, the letters you write and what you say in chat, and reports you or others file.

Your device: its model, operating system, the game's version, your language and your time zone's offset (so notices come at sensible hours), and the address your connection comes from, which we use to keep the game safe from abuse.

Purchases: Google Play handles payment. We receive the confirmation of what you bought, never your card or bank details.

Notifications: if you allow them, a push token from Firebase Cloud Messaging (Google), so we can tell your device about your game.

Support: what you write to us from the game's Contact form, a screenshot if you attach one, and the game's recent log and your device's details, which it attaches.

How the game is played: events in our own database, such as how long a session lasts, levels and quests reached, summons made and the shop's offers shown, opened or bought. No outside analytics service sees them.

Why we use it

To run the game and your account; to keep play fair (to find cheating, bots and abuse, and to act on reports); to answer you when you contact us; to send the notifications you choose; to put things right after an outage; and to learn which parts of the game work, so we can make it better. We never sell your data.

Who else sees it

Other players see what the game shows of you: your Commanders' names, levels and looks, your clan, rankings and what you say in chat.

Companies that run parts of the service for us, only as needed for that: our servers' host (Amazon Web Services) in Singapore; Cloudflare, which carries our web traffic and the service's status; and Google, for Google Play's purchases and sign-in and for Firebase's notifications.

We may share data when the law requires it, or to protect players and the service from fraud or harm.

How long we keep it

While your account lasts. When you delete it, your personal data is erased: your login and password, your devices, your Commanders' names, the words of your letters, your friends and blocks, your notices and support tickets with their screenshots. A few records stay, as the law and fair play need: the record of purchases and items (the game's books), so refunds and the economy's audits hold; reports others filed about you, for players' safety; and play events, kept only as anonymous counts that no longer say who you were. Our servers' logs are kept for up to 30 days.

If you stop playing, your account is kept however long you're away, with one exception: a guest account (one with no saved login and no Google sign-in) that never bought anything and never got past Chapter 1 is deleted after 12 months without being played, the same way as if you had deleted it yourself. Save a login in Settings and it's kept. An account with a saved login, a purchase or a Commander past Chapter 1 is never deleted for being away.

The records of what you earned and spent, and of play events, that are older than 13 months move from the live game into an archive we keep with the same care. Each Commander's totals are carried forward, so nothing you own changes.

Deleting your account

In the game: Settings, then Delete account, and type DELETE to confirm. Your account is kept for 30 days in case you change your mind; logging in during those days calls the deletion off. After them it's erased as above and can't come back.

Without the game: write to solmarchaol@gmail.com from the address you'd like the answer at, with your Commander's name and the world it plays on. We confirm it's your account, then delete it the same way.

Adults only

The game is for adults: you must be 18 or over to play, and the game asks you to confirm it before your account is made. It isn't meant for anyone under 18. We don't knowingly collect their data; if you believe someone under 18 has an account, write to solmarchaol@gmail.com and we'll delete it.

Keeping it safe

Your game talks to our servers over encrypted connections; secrets and passwords are stored only as hashes; and only the people who run the game can reach its data.

Your rights

You may ask us for a copy of your data, to correct it, or to delete it, at solmarchaol@gmail.com. Where your country's law gives you more rights, you have them too.

Changes

If this policy changes, the game says so and the date at its top moves. This version is of 2026-11-15.